Refund policy
All Sales Are Final
At Urban Echo Tees, every item is made to order just for you. Because of this, we do not accept returns, exchanges, or cancellations once an order has been placed. Please review your order carefully — including size, color, and design — before completing your purchase.
Damaged or Defective Items
We stand behind the quality of our products. If your item arrives damaged, defective, or with a misprint, please contact us within 7 days of delivery at [your email address] with:
- Your order number
- A clear photo of the issue
We will work with you to send a replacement or issue a refund at no cost to you.
Wrong Address or Unclaimed Packages
Please ensure your shipping address is correct at checkout. Urban Echo Tees is not responsible for orders shipped to an incorrect address provided by the customer. If a package is returned to us as unclaimed or undeliverable, the customer is responsible for re-shipping costs.
Questions?
If you have any questions about your order, please don't hesitate to reach out. We're happy to help!
Contact Information: Urban Echo Tees
Nareeza77@gmail.com
10459 127Th Street Jamaica NY 11419